General Therms and Conditions

Terms and Conditions

These Terms and Conditions apply exclusively to the purchase of goods, tickets, and gift vouchers for events held as part of the International Film Festival for Children and Youth in Zlín via the online shop on the website www.zlinfest.cz.

1. Introductory Provisions

1. These Terms and Conditions (hereinafter referred to as the “T&Cs”) govern the rights and obligations of the contracting parties in connection with the conclusion of purchase contracts through the online shop on the website www.zlinfest.cz.

2. Legal relationships not expressly governed by these Terms and Conditions shall be governed by Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).

3. Agreed deviations from these T&Cs may be stipulated in the purchase contract. Deviating provisions agreed in the purchase contract shall take precedence over the provisions of these Terms and Conditions.

4. The provisions of these T&Cs form an integral part of the purchase contract. The purchase contract and these T&Cs are drawn up in the Czech language. The purchase contract may be concluded in the Czech language.

5. These T&Cs are divided into a part governing the sale of goods (Part A), the sale of tickets (Part B), the sale of gift vouchers (Part C), and common provisions (Part D). Unless expressly stated otherwise, the provisions of Part A of these T&Cs governing the sale of goods shall not apply to the sale of tickets and gift vouchers regulated in Parts B and C of these T&Cs, and vice versa.

2. Definitions

1. Seller/Organizer: the operator of the online shop on the website www.zlinfest.cz, namely the commercial company FILMFEST, s.r.o., with its registered office at Zlín, Filmová 174, postal code 760 01, Company ID No.: 262 73 365, registered in the Commercial Register maintained by the Regional Court in Brno under File No. C 41255, e-mail: festival@zlinfest.cz, telephone: +420 577 592 275.

2. Festival: the Zlín Film Festival – International Film Festival for Children and Youth in Zlín;

3. Event: film, concert, theatre, or other cultural performances, sporting events, as well as all other events (exhibitions, conferences, seminars, lectures, etc.) held as part of the Festival at a specified time and at a specified venue;

4. Purchaser: any person who concludes a purchase contract with the Seller through the online shop on the website www.zlinfest.cz the subject matter of which is goods and/or a ticket.

5. Consumer: a natural person who, outside the scope of their business activity or outside the independent performance of their profession, concludes a purchase contract with the Seller or otherwise deals with the Seller.

6. Entrepreneur: a person who is not a Consumer. An entrepreneur shall also be deemed to be any person who concludes a contract in connection with their own commercial, manufacturing, or similar activity, in the course of the independent performance of their profession, as well as any person acting in the name of or on behalf of an entrepreneur.

5. Goods: souvenirs, promotional items, books, and other goods related to the Festival or other activities of the Seller, offered by the Seller through the online shop on the website www.zlinfest.cz;.

6. Ticket: a document (security) issued by the Organizer entitling the ticket holder, and other persons in the total number stated on the ticket, to a one-time entry to a specific Event;

7. Race: the Festival Half Marathon MONET+ Zlín, organized by the Organizer during the Festival;

8. Gift Voucher: a gift voucher for a race course of the Race selected by the Purchaser;

9. Purchase Contract: any contract concluded between the Seller and the Purchaser through the online shop on the website www.zlinfest.cz, the subject matter of which is goods and/or a ticket.

PART A: SALE OF GOODS

3. Conclusion of the Purchase Contract

1. The Seller displays goods on the online shop interface.

2. All presentations of goods displayed on the online shop interface are of an informational nature only, and the Seller is not obliged to conclude a purchase contract in respect of such goods. The provisions of Section 1732(2) of the Civil Code shall not apply.

3. The online shop interface contains information about the goods and the prices of individual items. The stated prices include any applicable value added tax and all related charges. In the event of an obvious pricing error on the part of the Seller in stating the price of goods on the online shop interface or during the ordering process, the Seller shall not be obliged to deliver the goods to the Purchaser at such an evidently incorrect price. The Seller shall inform the Purchaser of the error without undue delay.

4. The online shop interface also contains information on the costs associated with the packaging and delivery of goods. Information on the costs associated with the packaging and delivery of goods stated on the online shop interface applies only in cases where the goods are delivered within the territory of the Czech Republic.

5. In order to order goods, the Purchaser completes an order form on the online shop interface. The order form contains, in particular, information on:

5.1 the ordered goods (the Purchaser “adds” the ordered goods to the electronic shopping cart on the online shop interface);

5.2 the method of payment of the purchase price of the goods, details of the requested method of delivery of the ordered goods; and

5.3 information on the costs associated with the delivery of the goods (hereinafter collectively referred to as the “Order”).

6. By submitting the Order via the online shop interface, the Purchaser expresses their intent to conclude a purchase contract with the Seller.

7. Prior to submitting the Order to the Seller, the Purchaser is allowed to review and amend the data entered in the Order, including with regard to the Purchaser’s ability to identify and correct errors made when entering data into the Order. The Purchaser submits the Order to the Seller by clicking the “Pay by card online” button. The data stated in the Order shall be deemed correct by the Seller.

8. The Seller, to whom the Purchaser has expressed the intent to conclude a purchase contract, shall, without undue delay after receipt of the Order, confirm its receipt to the Purchaser by electronic mail sent to the Purchaser’s e-mail address specified in the user account or in the Order (hereinafter referred to as the “Purchaser’s electronic address”). The confirmation of receipt of the Order (the “confirmation e-mail”) merely confirms receipt of the Order and does not constitute the Seller’s intent to conclude a purchase contract with the Purchaser. Following the confirmation e-mail, the Seller shall verify the availability of the goods and shall send a message confirming the Order to the Purchaser’s electronic address.

9. The Purchaser agrees to the use of means of distance communication in concluding the purchase contract. Any costs incurred by the Purchaser in connection with the use of means of distance communication for the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the Purchaser, and such costs shall not differ from the basic rate.

4. Cancellation of the Order and Withdrawal from the Contract

1. The Purchaser may withdraw from the purchase contract within a period of 14 days from the receipt of the goods, regardless of the method of receipt of the goods or the method of payment. In the event that the subject of the purchase contract consists of several types of goods or delivery in several parts, this period shall run from the date of receipt of the last delivery of goods. The withdrawal from the purchase contract must be sent to the Seller within the period specified in the first sentence.

2. The Purchaser is also entitled to withdraw from the contract at any time prior to the delivery of the goods.

3. For the purpose of withdrawing from the purchase contract, the Purchaser may use the model withdrawal form provided by the Seller, which forms an annex to these T&Cs. The Purchaser shall send the withdrawal from the contract to the Seller in writing, either by e-mail to festival@zlinfest.cz or to the address Filmová 174, Zlín, Kudlov, postal code 760 01, within the 14-day period. The Purchaser is not obliged to state the reason for withdrawing from the purchase contract. The Seller shall confirm receipt of the withdrawal to the Purchaser in text form without undue delay.

4. The Seller shall be obliged to refund to the Purchaser an amount fully corresponding to the price of the goods and the delivery costs paid, within 14 days of receipt of the withdrawal from the purchase contract made by the Purchaser, using the same method of payment as that used to receive the payment from the Purchaser. No later than within the same period, the Purchaser shall be obliged to send the purchased goods to the Seller at the address Filmová 174, Zlín, Kudlov, postal code 760 01. The goods should be returned to the Seller complete, preferably in the original packaging, and must not show signs of wear or damage. The costs of returning the goods to the Seller shall be borne by the Purchaser.

5. If the returned goods are damaged as a result of a breach of the Purchaser’s obligations, the Seller shall be entitled to assert a claim against the Purchaser for compensation for the reduction in the value of the goods and to set off such claim against the refunded amount.

6. The Purchaser expressly acknowledges that the provisions of paragraphs 1 to 5 of these T&Cs shall apply only if the Purchaser is a Consumer. If the Purchaser is an Entrepreneur, the provisions of paragraphs 1 to 5 of these T&Cs shall not apply, and the Purchaser acting as an Entrepreneur shall be entitled to withdraw from the purchase contract only in accordance with the applicable legal regulations.

5. Payment Terms

1. Ownership of the goods shall pass to the Purchaser only upon full payment of the purchase price. The risk of damage to the goods shall pass to the Purchaser at the moment the goods are received.

2. The goods are sent to the Purchaser cash on delivery, i.e. the purchase price of the goods is payable upon receipt of the goods from the carrier. The purchase price may be paid in cash or by payment card.

3. Together with the purchase price, the Purchaser is obliged to pay the Seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of the goods.

4. Any discounts on the price of the goods granted by the Seller to the Purchaser may not be combined with one another.

6. Method of Delivery

1. The goods shall be delivered to the Purchaser on business days within the territory of the Czech Republic via Česká pošta, s.p., Company ID No.: 471 14 983, with its registered office at Politických vězňů 909/4, 225 99 Prague 1, registered in the Commercial Register maintained by the Municipal Court in Prague under File No. A 7565 (hereinafter referred to as “ČP”). The costs of delivery of the goods to the Purchaser shall be borne by the Purchaser. The Seller does not deliver goods outside the territory of the Czech Republic.

2. The goods shall be delivered to the Purchaser within seven business days from the conclusion of the purchase contract, unless a different delivery period is specified for the individual goods. The goods shall be delivered to the address specified by the Purchaser in the Order. Any documents relating to the goods, in particular the tax document, confirmations, or certificates, shall be delivered together with the goods.

3. If, for reasons on the part of the Purchaser, it is necessary to deliver the goods repeatedly or in a manner different from that specified in the Order, the Purchaser shall be obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.

4. Upon receipt of the goods from the carrier, the Purchaser shall be obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier thereof without undue delay. If damage to the packaging is found indicating unauthorized interference with the shipment, the Purchaser shall not be obliged to accept the shipment from the carrier. For any complaint, it is necessary to retain the complete packaging of the shipment.

7. Rights Arising from Defective Performance

1. The Seller shall deliver the goods to the Purchaser in the quantity, quality, and design agreed in the purchase contract. If the quality and design are not expressly agreed, the Seller shall perform in a quality and design suitable for the purpose apparent from the purchase contract, or otherwise for the usual purpose.

2. The rights and obligations of the contracting parties in respect of rights arising from defective performance shall be governed by the relevant generally binding legal regulations (in particular Sections 1914 to 1925, 2099 to 2117, and 2161 to 2174b of the Civil Code).

3. The Seller is liable to the Purchaser that the goods are free from defects upon receipt. In particular, the Seller is liable to the Purchaser that, at the time the Purchaser received the goods:

3.1 the goods have the characteristics agreed by the parties, and in the absence of such agreement, have the characteristics described by the Seller or the manufacturer or expected by the Purchaser with regard to the nature of the goods and on the basis of advertising carried out by them;

3.2 the goods are suitable for the purpose stated by the Seller for their use or for which goods of this kind are usually used;

3.3 the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to an agreed sample or model;

3.4 the goods are in the appropriate quantity; and

3.5 the goods comply with the requirements of applicable legal regulations.

4. The provisions set out in paragraph 3 of this Article shall not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear of the goods caused by their usual use, to used goods with respect to defects corresponding to the degree of use or wear that the goods had at the time of receipt by the Purchaser, or where this results from the nature of the goods.

5. If a defect becomes apparent within one year of receipt of the goods, it shall be deemed that the goods were defective already at the time of receipt, unless the nature of the goods or the defect precludes this. The Purchaser may claim a defect that becomes apparent within two years of receipt of the goods. The Purchaser is obliged to exercise their rights arising from defective performance without undue delay after discovering the defect.

6. The Purchaser shall exercise rights arising from defective performance with the Seller at the Seller’s registered office address: Zlín, Kudlov, Filmová 174, postal code 760 01.

7. The Purchaser shall not be entitled to rights arising from defective performance if the Purchaser knew of the defect in the goods prior to receipt or caused the defect themselves.

8. Complaint Handling

1. The Purchaser is obliged to lodge a complaint with the Seller without undue delay after discovering the defect. The Purchaser is entitled to submit the complaint in writing to the address Filmová 174, Zlín, Kudlov, postal code 760 01, or by e-mail to festival@zlinfest.cz. In the complaint, the Purchaser is obliged to state their contact details, a description of the defect, and the requested method of handling the complaint.

2. If the Purchaser fails to choose their right arising from a material breach of contract in due time, they shall have the rights applicable to a non-material breach of contract.

3. The Purchaser is obliged to prove the purchase of the goods from the Seller. The time limit for handling the complaint shall commence on the date on which the goods that are the subject of the complaint are handed over or delivered to the Seller.

4. The Seller is obliged to decide on the complaint without delay, no later than within three business days, or to determine that expert assessment is required to decide the complaint. The Seller shall inform the Purchaser within this period if expert assessment is required. The Seller shall handle the complaint, including remedying the defect, without undue delay, no later than within 30 days of the complaint being lodged, unless the Seller and the Purchaser agree in writing on a longer period. Upon expiry of this period, the Purchaser shall have the same rights as in the case of a material breach of contract.

5. The warranty period shall be extended by the period from the lodging of the complaint until its settlement or until the time when the Purchaser was obliged to collect the goods. If the goods or any part thereof are replaced, the Seller’s liability shall apply as if the goods or the relevant part thereof had been purchased anew.

6. If it is not possible to track the status of the complaint handling online, the Seller undertakes to inform the Purchaser of the handling of the complaint by e-mail.

7. In the event of a justified complaint, the Purchaser shall be entitled to reimbursement of reasonably incurred costs.

PART B: SALE OF TICKETS

9. Purchase of Tickets

1. Tickets for events held as part of the Festival may be purchased via the Organizer’s website www.zlinfest.cz or via the festival mobile application.

2. The Purchaser may purchase a ticket for a Festival event online no later than one hour before the start of the relevant event.

3. The Organizer provides discounted admission to events organized by the Organizer as part of the Festival for the following groups of persons:

- children up to and including the age of 6 are entitled to free admission;

- holders of a ZTP disability card are entitled to a 50% discount.

Discounted admission may be applied only when purchasing tickets at official festival box offices, not when purchasing tickets via the Organizer’s website or via the festival application. When purchasing a discounted ticket, a valid document entitling the holder to the discount must be presented.

4. Online ticket sales via the Organizer’s website www.zlinfest.cz shall commence no later than seven days prior to the start of the Festival. Online ticket sales are intended exclusively for the sale of tickets, and tickets cannot be reserved through this channel.

5. The number of tickets that may be purchased within a single payment transaction is not limited by the Organizer.

6. Tickets may be purchased online via the Organizer’s website or via the festival application either with or without Purchaser registration. In the event of registration, the Purchaser is obliged to complete the registration form with accurate and complete personal and contact details and to verify their correctness prior to confirmation. The Purchaser shall pay for the ticket via online payment through the GP Webpay payment gateway, to which the Purchaser is automatically redirected after clicking the “Purchase” button. Before clicking the “Purchase” button, the contents of the shopping cart are always displayed, and the Purchaser is obliged to check the correctness of its contents prior to submitting the order. The shopping cart always contains the designation of the event to which the ticket relates, the number of tickets, their price, and the ticket type in the case of tickets sold at a discounted price.

The time limit for completing the transaction after tickets have been placed in the shopping cart is 20 minutes. If the transaction is not completed within this time limit, the selected tickets shall be released for further sale.

7. The Organizer shall not be liable for the course of the payment transaction. The payment transaction process and the protection of entered data, to which the Organizer has no access, are governed by the General Terms and Conditions of Global Payments Europe, s.r.o.

8. Upon completion of the entire process, the Organizer shall send the Purchaser a confirmation of the completed purchase, including the ticket, to the e-mail address provided by the Purchaser, typically within one minute of successful payment via the payment gateway.

9. The Purchaser acknowledges that the Organizer shall not be liable for failure to deliver the ticket to the Purchaser in the manner described above for reasons attributable to the Purchaser, in particular where the ticket cannot be delivered to the e-mail address provided by the Purchaser during registration (for example due to an incorrect e-mail address, e-mail filter settings, a full mailbox, etc.).

10. If the Purchaser does not receive the ticket within the period specified above after proper payment, the Purchaser is obliged to contact the Organizer without undue delay, and no later than within 24 hours from the expiry of the ticket delivery period, and notify the Organizer that the ticket has not been received. For this purpose, the Purchaser is obliged to provide the Organizer, either by e-mail at vstupenky@zlinfest.cz or at the Organizer’s registered office, with their first name and surname, e-mail address, order number, and other identification details used to purchase the ticket. If the Organizer determines that the ticket was not properly and timely delivered to the Purchaser and that the Purchaser duly and timely notified the Organizer of this fact, the ticket price shall be refunded to the Purchaser within the time limits and in the manner specified in Part 11 of these T&Cs.

11. The Purchaser acknowledges that, in accordance with Section 1837(j) of the Civil Code, the Purchaser does not have the right to withdraw from the contract concluded between the Purchaser and the Organizer, as the subject matter of the contract concerns leisure activities and the performance is provided by the Organizer on a specified date.

10. Other Terms and Conditions

1. The Purchaser is obliged to present a valid ticket upon entry to the Event. The ticket may be presented either in printed form or by displaying it on a mobile device, in particular where the ticket was purchased online.

2. The Purchaser is obliged to carry a valid ticket for the entire duration of the Event. In the event that the ticket is lost anywhere within the paid zone of the Event, the Purchaser may be requested to leave such premises without any compensation.

3. A Purchaser holding a ticket for any Event, in particular events held in cinema premises where a specific seat is assigned to the ticket, is obliged to arrive at the Event no later than five minutes prior to its start. If the Purchaser fails to arrive within this time, the ticket shall be forfeited to the Organizer without compensation, and the Organizer shall be entitled to fill such seat with another third party.

11. Complaint and Refund Conditions

1. The paid ticket price shall not be refunded unless expressly stated otherwise in these T&Cs. Purchased tickets shall not be exchanged. In the event of loss or damage, a replacement ticket shall not be issued; this does not apply to tickets purchased online, which the Purchaser may reprint.

2. The Purchaser shall be entitled to a refund of the ticket price only if the Event for which the ticket was purchased is cancelled due to force majeure (for example, adverse weather conditions, power outage, etc.) and provided that the duration of the Event has not exceeded 20 minutes.

3. A claim for a refund of the paid ticket price must be exercised by the Purchaser during the Festival at the point of sale at Kongresové centrum Zlín, at nám. T. G. Masaryka 5556, 760 01 Zlín, and after the end of the Festival within a period of five business days at the Organizer’s registered office, during business hours from Monday to Friday between 8:30 a.m. and 4:00 p.m. The admission fee shall be refunded to the Purchaser in cash.
A Purchaser who purchased a ticket online is also entitled to request a refund of the ticket price by e-mail at vstupenky@zlinfest.cz, within the same time limit, i.e. no later than five business days from the end of the Festival. In such case, the admission fee shall be refunded to the account specified by the Purchaser during registration.

12. Purchase of a Ticket Package

The above-mentioned provisions relating to the purchase of tickets shall also apply to the purchase of a Ticket Package sold by the Organizer as part of the Festival. In the event of the circumstances set out in Article 11, paragraph 2, the Purchaser shall be refunded an amount corresponding to one tenth of the price of the package for each individual ticket refunded.

PART C: SALE OF GIFT VOUCHERS

13. Sale of Gift Vouchers

1. The Organizer enables the purchase of a gift voucher for the Race via the Organizer’s website, specifically https://nákup.zlinfest.cz/, where gift vouchers for individual race courses are offered.

2. The number of gift vouchers that may be purchased within a single payment transaction is not limited by the Organizer.

3. The Purchaser shall pay for the gift voucher via online payment through the GP Webpay payment gateway, to which the Purchaser is automatically redirected after clicking the “Pay by card online” button. Before clicking the “Purchase” button, the contents of the shopping cart are always displayed, and the Purchaser is obliged to verify the correctness of its contents prior to submitting the request. The shopping cart always contains the designation of the gift voucher for the selected race course and its price.

4. The Organizer shall not be liable for the course of the payment transaction. The payment transaction process and the protection of entered data, to which the Organizer has no access, are governed by the General Terms and Conditions of Global Payments Europe, s.r.o.

5. Upon completion of the entire process, the Organizer shall send the Purchaser, to the provided e-mail address, a confirmation of the completed purchase, including the gift voucher, which contains a discount code for the race fee to be entered by the race participant into the registration form when registering for the Race.

6. The Purchaser acknowledges that the Organizer shall not be liable for failure to deliver the gift voucher to the Purchaser in the manner described above for reasons attributable to the Purchaser, in particular where the gift voucher cannot be delivered to the e-mail address provided by the Purchaser.

7. If the Purchaser does not receive the gift voucher within 24 hours of proper payment, the Purchaser is obliged to contact the Organizer without undue delay and notify the Organizer that the gift voucher has not been received. For this purpose, the Purchaser is obliged to provide the Organizer, either by e-mail at vstupenky@zlinfest.cz or at the Organizer’s registered office, with their first name and surname, e-mail address, order number, and other identification details used for the purchase.

8. The Purchaser acknowledges that, in accordance with Section 1837(j) of the Civil Code, the Purchaser does not have the right to withdraw from the contract concluded between the Purchaser and the Organizer, as the subject matter of the contract concerns leisure activities and the performance is provided by the Organizer on a specified date.

9. The paid price of the gift voucher shall not be refunded. Purchased gift vouchers shall not be exchanged.

PART D: COMMON PROVISIONS

14. Personal Data Protection

1. The protection of the personal data of the Purchaser who is a natural person is provided in accordance with the relevant legal regulations.

2. The Purchaser acknowledges that, for the purpose of ensuring the performance of its contractual obligations, the Seller will process the following personal data of the Purchaser who is a natural person: first name and surname, residential address, e-mail address, and telephone number (hereinafter collectively referred to as “personal data”).

3. The Purchaser acknowledges that they are obliged to provide their personal data correctly and truthfully (upon registration, in their user account, and when placing an order via the online shop interface) and that they are obliged to inform the Seller without undue delay of any changes to their personal data.

4. The Seller may entrust the processing of the Purchaser’s personal data to a third party acting as a processor. With the exception of persons providing transport of goods, the Seller shall not transfer personal data to third parties without the Purchaser’s prior consent.

5. Personal data shall be processed for an indefinite period. Personal data shall be processed in electronic form by automated means or in printed form by non-automated means.

6. The Purchaser confirms that the personal data provided are accurate and that they have been informed that the provision of personal data is voluntary.

7. If the Purchaser believes that the Seller or the processor (pursuant to paragraph 4) is processing their personal data in a manner that is contrary to the protection of the Purchaser’s private and personal life or contrary to the law, in particular if the personal data are inaccurate with regard to the purpose of their processing, the Purchaser may:

- request an explanation from the Seller or the processor;

- request that the Seller or the processor remedy the situation thus arising.

8. If the Purchaser requests information regarding the processing of their personal data, the Seller shall be obliged to provide such information. The Seller is entitled to request reasonable compensation for providing such information, not exceeding the costs necessary to provide the information.

15. Dispute Resolution

1. The Seller is not bound, in relation to the Purchaser, by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.

2. The handling of consumer complaints is ensured by the Seller via the e-mail address festival@zlinfest.cz. The Seller shall send information on the handling of the Purchaser’s complaint to the Purchaser’s electronic address.

3. The authority competent for the out-of-court settlement of consumer disputes arising from a purchase contract is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, website: https://adr.coi.cz/cs.
The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used for the resolution of disputes between the Seller and the Purchaser arising from a purchase contract.

4. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

5. The Seller is authorized to sell goods and tickets on the basis of a trade license. Trade supervision is carried out within its competence by the relevant Trade Licensing Office. Supervision in the field of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority also carries out, within the defined scope, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

6. The Purchaser hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.

7. The Seller shall not be liable for damage incurred by the Purchaser as a result of interventions by third parties into the website or the web interface, or as a result of their use by the Purchaser in a manner contrary to their intended purpose and the Seller’s instructions. The Purchaser is prohibited from acting, when using the website or the web interface, in a manner capable of jeopardizing their operation, from unauthorized use of their software or any other interference therein, and from using the website or the web interface contrary to their intended purpose, or from enabling such conduct by another person.

16. Service of Notices

1. Notices relating to the relationship between the Seller and the Purchaser, in particular notices of withdrawal from the purchase contract, must be delivered by e-mail to festival@zlinfest.cz or by post in the form of a registered letter, unless otherwise stipulated in the purchase contract. Notices shall be delivered to the relevant contact address of the other party and shall be deemed delivered and effective at the moment of their delivery by post, with the exception of a notice of withdrawal from the contract made by the Purchaser, where the withdrawal shall be effective if the notice is sent by the Purchaser within the withdrawal period.

2. A notice shall also be deemed delivered if its acceptance was refused by the addressee, if it was not collected within the storage period, or if it was returned as undeliverable.

3. The contracting parties may deliver ordinary correspondence to each other by electronic mail, namely to the e-mail address specified in the Purchaser’s user account or provided by the Purchaser in the Order, or to the e-mail address stated on the Seller’s website.

17. Final Provisions

1. If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that such relationship shall be governed by Czech law and shall be decided by a Czech court having jurisdiction according to the Seller’s registered office, in accordance with Czech procedural regulations. This shall not affect the consumer’s rights arising from generally binding legal regulations, nor shall it apply where mandatory legal provisions provide for a different applicable law or court jurisdiction.

2. If any provision of these T&Cs is invalid or ineffective, or becomes so, a provision whose meaning is as close as possible to that of the invalid or ineffective provision shall apply in its place. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions. Any amendments to or supplements of the purchase contract or these T&Cs must be made in writing.

3. The purchase contract, including these T&Cs, is archived by the Seller in electronic form and is not accessible.

4. An annex to these T&Cs consists of a model form for withdrawal from the purchase contract.

5. These T&Cs shall enter into force on 17 April 2025.

Zlín, 17 April 2025